Blog Details Page

  • Date: February 29, 2016
  • Article by: Robert Barrett

The Smart View Diagnostic tool is an invaluable piece of your troubleshooting abilities.  It allows the end user the ability to easily gather the necessary technical information to assist in solving difficult Smart View issues which might arise.  Once the information is obtained, it can then be sent to Oracle Technical Support for further analysis and hopefully lead to quick response and solution.

The Smart View Diagnostic Tool is a newer addition to Smart View release 11.1.2.3+ product line.  As each new version of Smart View is released, the abilities of the diagnostics tool often enhanced.  Consult your Smart View product ReadMe for more details on each version’s actual use of this feature.  For this article, we are demonstrating its usage with relate 11.1.2.5.520 Smart View.

You will first need to find and display the Diagnostics tools. To perform this function, once in Smart View, select “options.”  Then under Advanced > Logging, check the box “Show Diagnostic group on Smart View ribbon” and click OK.

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The Diagnostic tools will then be available in the menu ribbon as seen below.

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Your next step will be to left click on the “Start Diagnostics” option in the menu. You will be prompted to restart Office. This is highly recommended by Oracle because it allows for all the actions involved in a particular issue to be recorded from the very beginning. It is better to give them too much information rather than too little. At this point, click OK and restart Office.

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Now, you will see that when you restart Office, the option has changed to “Stop Diagnostics.”

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You can use the “Take Screenshot” Option at various important points during your session. Simply click “Take Snapshot.” Something to keep in mind when taking snapshots is that it takes a picture of your entire screen not just Smartview itself. Any open applications not pertaining to your issue will be captured.

The next option is “Save Document.” This should be used a few times during the diagnostic process to provide more information about your issue to Oracle. Each time the document is saved it will add a different suffix to the saved file. This prevents overwriting.

The files are saved each time to a current diagnostics session folder (see example below).  This setting can be adjusted within the Smart View options menu:

C:Usersusername.domainAppDataRoamingOracleSmartViewDiagnostics

This is a sample screen capture of the path to the folder and what you might expect to find there.

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When you have successfully demonstrated the issue at hand, you can now create an archive. The Create Archive dialog box will be displayed when you select “Create Archive.”

 

C:UsersepmadminDocumentsSmartView_Diagnostics_2822016

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This is an example of the path and location of the Archived file.

Below is the standard name given to the file by default.

SmartView_Diagnostics_ddmmyyyy.zip

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This diagnostic zip file is what Oracle wants to see. Make sure to add this file to your Service Request.

There is the ability to clean up your files after sending your information to Oracle. If you still have the diagnostic tool running then you can click “Clear Diagnostics Folder.” This will clear all diagnostic sessions except for the one you are currently running. When you click “Clear Diagnostic Folders” this dialog box will be displayed.

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By using the “Stop Diagnostics” option and then closing all office applications, you can now restart Smart View. Now open any Office application and use the “Clear Diagnostics Folder” to clear all diagnostic sessions including your most recently opened one.

 

APPLICABLE VERSIONS: 11.1.2.0, 11.1.2.1, 11.1.2.2, 11.1.2.3, 11.1.2.4

 

We at iArch Solutions hope you found this blog helpful.  Is there a question you want answered in a blog?  Send us your questions at info@iarchsolutions.com.

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Blog Details Page

  • Date: February 22, 2016
  • Article by: Joe Malewicki

Did you hear the news?  Our good friend Tanya over at Oracle recently updated the Oracle Proactive Support Blog with the news that the Hyperion Product Management team has released a new Patch Set Update (PSU) for Oracle Hyperion Essbase 11.1.2.4.x.

Looking for someone to patch your system?  The infrastructure experts at iArch Solutions are your answer.  Contact us today to plan your patching services.

Patch Set Update for Oracle Hyperion Essbase 11.1.2.4.007

 

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Blog Details Page

  • Date: February 15, 2016
  • Article by: Robert Barrett

Problem:

My Internet Explorer navigation windows open on top of each other!

The links don’t cascade correctly!

Why do my options open over each other?

I don’t know how to describe this problem!!

When logged into your workspace using Internet Explorer 9 or later, I sometimes encounter a problem where my second window link opens directly over my first. The hardest part of this problem is trying to find the correct term to use to describe this problem and search for a solution.  I did manage to find an answer though.

An example is shown here where my first link is selected by clicking on the File option.

Pic1

This second screen shows that by moving down to the presented options the next set of choices opens directly above the first.

Pic2

 

Solution:

Select the “Tools” option in Internet Explorer.

Then select “Internet Options.”

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Under the Security tab select “Custom Level…”

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Scroll down until you find “Allow Script-initiated windows without size or position constraint”

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Then change it to “Enable” and click “OK.”

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Click “Yes.”

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It will be necessary to restart your browser session for the changes to take effect. Once reset your windows will open as below.

Pic9

 

We hope you found this tip helpful.  Here at iArch Solutions, we strive to enable our customers with the knowledge and confidence for a smooth running system.  Should you have any questions, please do not hesitate to give us a call.

APPLICABLE VERSIONS: 11.1.2.0, 11.1.2.1, 11.1.2.2, 11.1.2.3, 11.1.2.4

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Blog Details Page

  • Date: February 8, 2016
  • Article by: Joe Malewicki

Was your New Year’s Resolution to make sure your EPM system is running smoothly? Take a look at the attached presentation from KScope15 for an under-the-hood look at assessing and analyzing the technical health and stability of your Oracle EPM/Hyperion system infrastructure.

iArch Solutions expert consulting team presented a standing room only interactive session which provided real-world tips and techniques that you can take back and apply to your own environment, helping ensure you are getting the most out of your technical investment. It covered topics such as system logs, validating your installation, technical performance, backup and recovery, patching, and best-practice infrastructure architecture for the Oracle EPM/Hyperion system of products.

Is your Financial system sputtering?  Contact the infrastructure experts at iArch Solutions today (sales@iArchSolutions.com) to discuss how we can help you get a smoother running EPM engine!

KScope15 - iArch Solutions Presentation

https://www.iarchsolutions.com/KScope15/HowHealthyIsYourEPMSystem.pdf

 

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Blog Details Page

  • Date: February 1, 2016
  • Article by: Robert Barrett

Ever get the “request timed out” error message and there is not anyone available to help you fix it?  Read below and find a step by step guide on how you can adjust your settings and not slow down your uptime.

ERROR:

Oracle Smart View for Office

The request timed out. Contact your Smart View client system administrator to extend your windows internet explorer time out settings (ReceiveTimeout, KeepAliveTimeout, and ServerInfoTimeout).

image002

Solution:

In order to for SmartView to connect to Analytic Provider Services(APS) it uses Internet Explorer (IE).  Generally IE can have a low default time setting for obtaining the necessary data. It will display the above error message.

Enter Registry settings and increase the time allotted.

  1. Go to “Start” and Select “Run…”

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  1. Type “regedit” and select “OK”

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3.Navigate to Computer > HKEY_CURRENT_USER > Software > Microsoft > Windows > Current Version > Internet Settings

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  1. Select Edit > New > DWORD (32-bit) Value.

image010

  1. Right click on “New Value #1” and change it to “ReceiveTimeout”

image012

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  1. Right click on ReceiveTimeout and select “Modify”

image016

  1. Using the Decimal option, please enter “480000.” This corresponds to 480000 milliseconds which is equal to 8 minutes.

 

Newpic

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image022

  1. Follow the same steps to add the parameters “ServerInfoTimeout” and “KeepAliveTimeout”  as well. For the value of the latter two parameters enter “180000.” This Decimal term is equal to 180000 milliseconds or 3 minutes.

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9.Close the registry window and restart services.

We hope this step by step process was helpful to you. Should you have any questions on this, or any of our other blogs, please feel free to give us a call. Check back next week with another helpful tip to keep your system stable and ensure maximum uptime.**Please note you might require local administrative privileges to perform these steps.

 

APPLICABLE VERSIONS: 11.1.2.0, 11.1.2.1, 11.1.2.2, 11.1.2.3, 11.1.2.4

 

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