How to use the Smart View Diagnostics tool

By | Best Practices, Tips and Tricks, Smart View Errors, Tips and Tricks, Troubleshooting, Utilities | No Comments

The Smart View Diagnostic tool is an invaluable piece of your troubleshooting abilities.  It allows the end user the ability to easily gather the necessary technical information to assist in solving difficult Smart View issues which might arise.  Once the information is obtained, it can then be sent to Oracle Technical Support for further analysis and hopefully lead to quick response and solution….

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Is your Oracle Hyperion Essbase patched to date?

By | Blogs We Love, New Releases, Oracle Hyperion Enterprise Performance Management - EPM, Patching | No Comments

Did you hear the news?  Our good friend Tanya over at Oracle recently updated the Oracle Proactive Support Blog with the news that the Hyperion Product Management team has released a new Patch Set Update (PSU) for Oracle Hyperion Essbase 11.1.2.4.x. Looking for someone to patch your system?  The infrastructure experts at iArch Solutions are your answer.  Contact us today to plan…

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A simple problem that is hard to describe, but easy to fix.

By | Best Practices, Tips and Tricks, Pre-requisites, Web Browser Issues | No Comments

Problem: My Internet Explorer navigation windows open on top of each other! The links don’t cascade correctly! Why do my options open over each other? I don’t know how to describe this problem!! When logged into your workspace using Internet Explorer 9 or later, I sometimes encounter a problem where my second window link opens directly over my first. The hardest…

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Was your New Year’s Resolution to make sure your system is running smoothly?

By | Best Practices, Tips and Tricks, EPM Presentations | No Comments

Was your New Year’s Resolution to make sure your EPM system is running smoothly? Take a look at the attached presentation from KScope15 for an under-the-hood look at assessing and analyzing the technical health and stability of your Oracle EPM/Hyperion system infrastructure. iArch Solutions expert consulting team presented a standing room only interactive session which provided real-world tips and techniques that you can…

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Internet Explorer’s low default time out setting for obtaining data from Essbase

By | Best Practices, Tips and Tricks, EPM System Installation and Configuration, Smart View Errors | No Comments

Ever get the “request timed out” error message and there is not anyone available to help you fix it?  Read below and find a step by step guide on how you can adjust your settings and not slow down your uptime. ERROR: Oracle Smart View for Office The request timed out. Contact your Smart View client system administrator to extend…

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