Services:
Technical Managed Services
Supplement your team with iArch Solutions’ Managed Services Experts
iArch Solutions’ technology consultants know what it takes to keep your IT environments and systems running at peak performance. Whether your environment is on premise, hosted or in the cloud, our Managed Services packages ensure your software and systems are working as expected and readily available.
Our iArch Solutions’ team augments your staff and becomes the primary technical point of contact. This allows your resources to focus on strategic objectives and leave the day-to-day business to us. In short, we become the owners of any system headaches, while you focus on the business.
Our offerings are extremely cost-effective. Consider that the experience needed to maintain your infrastructure requires a team of experts:
A Database Administrator (DBA)
Operating System and/or Technical Administrator
Application Administrator or Subject Matter Expert (SME).
The above team alone could cost over $300,000 a year in salary and benefits. Depending on the application, the staff may need to be larger. On average, iArch Solutions saves our clients up to 80% annually with our individually tailored Managed Services packages.
Managed Services Packages include the following:
100% On-Shore Staff. Assigned dedicated primary and secondary “on-shore” engineers.
Lights On 24/7. Critical period coverage available and a guaranteed SLAs for your issues.
System Health Checks. Tailored weekly health checks to ensure maximum uptime and stability.
Patch Management. Essential key to keeping your system healthy and avoiding outages.
Application Migration/Promotion/ Delegation assistance.
Initial FULL Technical Assessment. A critical look at your infrastructure environment(s) and development of a System Architecture diagram
Client Software Installation assistance
Yearly Performance Tuning
Scheduled critical period coverage
Constant Communication. Regularly scheduled calls with your organization’s technical and business staff. Assigned Technical Account Manager for issue resolution and escalation.
Oracle SR Management
Online Monitoring of Services and Service Level Outages