Solutions:
Managed Services
Supplement your team with iArch Solutions’ Support Services Experts
iArch Solutions’ support staff understand what it takes to keep your IT environments and systems running at peak performance. Whether your environment is on-premises or hosted in the cloud, our Managed Services packages ensure your software and systems are functioning optimally and remain readily available.
Our iArch Solutions team integrates seamlessly with your staff, becoming the primary technical point of contact. This enables your resources to focus on strategic objectives while we handle the day-to-day operations. In essence, we take ownership of any system challenges, allowing you to concentrate on growing your business.
Offerings:
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In today’s digital landscape, security is paramount. Our Managed Services include rigorous patch management and security protocols to protect your systems from vulnerabilities. We proactively apply patches and updates to ensure your software and systems are secure and compliant with industry standards. Our team continuously monitors for potential threats, providing robust security measures to safeguard your data and infrastructure.
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Our expertise extends to Enterprise Performance Management (EPM) application support. We understand the critical role EPM applications play in managing your business processes. Our team provides comprehensive support, ensuring your EPM applications are always running smoothly, optimized for performance, and updated with the latest features and security enhancements.
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Harness the power of the cloud with our Cloud Managed Services. We offer end-to-end management for your cloud infrastructure, including OCI Managed Services. Our team ensures seamless migration, efficient operation, and continual optimization of your cloud environments. We handle everything from infrastructure setup and monitoring to performance tuning and cost management, allowing you to leverage the full potential of cloud technology without the associated complexities.
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Our offerings are highly cost-effective. Maintaining your infrastructure demands a team of experts, including:
A Database Administrator (DBA)
An Operating System and/or Technical Administrator
An Application Administrator or Subject Matter Expert (SME)
Assembling such a team could cost over $300,000 annually in salary and benefits. Depending on the application, you might need an even larger staff. On average, iArch Solutions saves our clients up to 80% annually with our customized Managed Services packages.
Managed Services Packages include the following:
✓ 100% On-Shore Staff. Assigned dedicated primary and secondary engineers.
✓ Yearly Performance Tuning
✓ Constant Communication. Regularly scheduled calls with your organization’s technical and business staff. Assigned Technical Account Manager for issue resolution and escalation.
✓ Lights on 24/7. Critical period coverage available and a guaranteed SLAs for your issues.
✓ Application Migration/Promotion/ Delegation assistance.
✓ Online Monitoring of Services and Service Level Outages
✓ Cloud ticketing system for management and tracking of issues.
✓ Initial Technical Assessment. A critical look at your infrastructure environment(s) and development of a System Architecture diagram
✓ Oracle SR Management
✓ System Health Checks. Tailored weekly health checks to ensure maximum uptime and stability.
✓ Scheduled critical period coverage to meet business needs.
✓ Patch Management. Essential to keeping your system healthy and avoiding outages.